Shipping & Returns

Last Updated: February 2026

Shipping Policy

At Starlight Blooms, we offer flexible delivery option to ensure your beautiful flowers arrive fresh and on time.

Delivery Options

Nationwide Delivery (3-4 working days) - £3.99 via DPD
Nationwide Next Day Delivery - £5.99 via DPD (order placed before 1:00 PM)
Click & Collect: Free - Collect from our location at your convenience

Important Delivery Notes

Each bouquet is hand-crafted to order with care and attention to detail
Please allow 1-2 working days for us to create your bouquet, depending on the size and flower availability
Same-day delivery is not currently available
For next-day delivery orders, please ensure ordes are placed before 1:00 PM

Return & Refunds Policy

No Returns on Fresh Flowers

Due to the perishable nature of fresh flowers, we are unable to accept returns.

This exemption is in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which excludes perishable goods from the standard 14-day cooling-off period.

For reference: https://www.legislation.gov.uk/uksi/2000/2334/contents/made

Our Quality Guarantee

While we cannot accept returns, we are committed to your complete satisfaction. If you have any concerns about the quality or condition of your flowers:

Contact us within 1 working day of delivery to report any issues
We will work with you to reach a satisfactory resolution
Depending on the nature of the complaint, we may offer either a replacement or a refund at management's discretion
Please provide photographic evidence when reporting quality issues

Contact Us

If you have any questions about our shipping or returns policy, please don't hesitate to reach out:

Email: starlightbloomsbylucy@gmail.com

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM